Posted in: Client Stories
Born and raised in Portland, Oregon Jackie Hooper is a public speaker, author and creator of www.wouldhavesaid.com, a place where she posts letters written from anyone to anyone and portray a variety of emotions. She released a collection of those letters in book-form called, “The Things You Would Have Said”.
Jackie loves to help people find their voice. She’s drawn to those who feel unsure about where they stand or what they have to offer, helping them recognize and believe that they matter, discovering their strengths, and believing in themselves, especially when it comes to their role in relationships.
WordPress.COM: Great for personal blogs, not for business
Jackie’s WordPress Story, in her own words.
I tried to make a website on my own using the free WordPress.com blogging service. Unfortunately, after spending a lot of time trying to figure it out I realized that what I actually needed for my business was a website with an integrated blog, not just a free blog. I needed the ability to customize the look of my site, to optimize it for SEO, and to be able to integrate any plugins I needed; WordPress.com was just not going to cut it.
I started looking around for a website designer and found Jocelyn’s website. I contacted her, and immediately knew that she was a really good fit for me.
Mozak Design: Empowering the client
Jocelyn is a wonderful teacher. At some points I was frustrated, but in a good way. I would ask her a question and in addition to answering my question she would make me a video or send me a link on how to do it. She said to me once that she wants to empower her clients to do this on their own. This was huge – to learn how to do all these things myself. It’s great that she’s excited to teach others how to do these things for themselves. She even made a page with all the video tutorials so I can go back to them if I do ever forget something she said. Especially with the kind of learner I am, her walking me through the process on video was a huge help. I now feel that I really am able to manage and update my site when I need to.
Coaching and looking at the big picture
What I really loved about Jocelyn was that she helped me with my website. She was a really great sounding board and coach. I came to her saying that I wanted her to replicate the site I had created on WordPress.com but on my own hosting where I could completely control the SEO and design. If I had just gone to someone else and said “Please just replicate this site”, they would have done it without question and then I wouldn’t have been happy with the end result. Jocelyn guided me through the process pointing out where my initial design would and would not serve me in the search engines. To me, website coaching she did was as important, if not more important than the actual website design work she did.
The website I had made was a picture of me in the center with a little tab at the top. I had seen a website like this and I was trying to be artsy with it. When we talked on our first call, the insight she provided was invaluable. The homepage, she explained, is key to search engine optimization and to visitor engagement. While a graphic might be nice, if you make your visitor have to click just to be able to get to a page with information you run the risk of losing them because you are making them work too hard to learn about your services.
She started asking me big picture questions like, “what’s your goal with this, what do you want clients to see right away?” I think just talking through it all made me realize I didn’t just want a giant picture of me on the front but I needed to provide some content. So in a really subtle way, she said the way I was doing it was ok and then did a great job leading me in the direction I wanted to go. I feel that every question I had, she really gave me great answers and guidance.
Throughout the process, we joked because we both emailed each other tons of times back and forth and that was exactly what I needed. She gave such great attention to me and she would respond so quickly either with an email or gave me a call. In moments where I felt frazzled she would work right there with me and didn’t make me wait around.-