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Posts Tagged 'client'

Connecting with Your Customer

Posted in: Connecting with Your Customers

Connecting with Your Customer

What will you say to them?

It is critical that you speak to your client on the homepage. It is not time to speak about how wonderful your business is. Instead identify what brought them to your WordPress website and how you will offer solutions.

How will you connect with your prospective client?

The best method involves offering a complimentary service that the client views as valuable. Options include: free phone consultations, providing an article or monthly newsletter full of tips in exchange for the customer leaving an e-mail address. This provides your client with a service in exchange for providing you with a method for future follow up. Even if the client is not ready to purchase from you at that moment you have a method for future connections.

How will you build credibility with them?

Once you engage your clients on the homepage, they will want to navigate deeper into your WordPress website. This is where you continue to grow credibility by showing all your business has to offer. You can include information on services, products, and links to related resources. WordPress blogs & articles are a great method for providing quality information to your clients. Coupons, hours of operation and physical location serve clients planning to visit your physical store. All of these pieces are resources to your customers; resources that they will appreciate; resources that will take your business to the next level.

Want to learn more? Contact us or share your experience.

What is the Objective of a Business Blog?

Posted in: Blogging Tips

Recently I’ve been noticing that a lot of my customers know that they need a  WordPress blog for their business’ website but they are unsure as to the why.

As a result, it is unclear to them what to do with their blog once it is created. These conversations have prompted me to share some of the ways I see a blog impacting a business’ website and customer base.

So, what is the objective of a Business blog?

1. To establish a relationship with a potential client

  • There are 4 tiers of connecting with a client
    1. Website home page
    2. Blog posts/website internal pages
    3. Newsletter/RSS feed
    4. Email
    5. Phone call
  • Each of these tiers offer a level for your customers to connect with you. Some customers may know that they are ready to work with you and will call or email your business. However, for those that are unsure, you need to offer them options of connectedness. If a customers’ only options are a phone call or browsing the website; you will find that your business will lose many potential customers.
  • Instead, by offering stepping stones of connectedness, customers can start by browsing your site and WordPress blog to learn about you. They may then choose to subscribe to your blog RSS feed or your newsletter mailing list. Then with time they will be ready to take the step of a phone call or email. The key point here is you are meeting their need to build a relationship with your business on their terms.

2. To add new content to your website on a regular basis

  • New Content simply means new text containing information on things relating to your business. There are 2 key reasons new content is valuable
    1. New content gives your customer a reason to come back and look at your website, especially if they are on your <span >RSS feed.
    2. New content attracts the Search Engines to your site, resulting in them viewing your website at current and relevant.

3. To increase the quality of relevant content

  • Google’s goal is to provide searchers with websites holding information on what they seek. The more relevant content you have on your WordPress  website & blog, the more your site <span >is seen as a valuable resource. This results in a higher placement in the Search Engine Results.
  • A high content blog allows you to keep the remainder of your business’ website sales oriented and not content dense. This is key as most customers prefer to scan headers and lists. Not wade through paragraphs. A WordPress blog allows those paragraphs to remain on your website without compromising the sale portion of your site.

4. To be able to add content without the assistance of a web designer

  • It is essential that you are able to control the content of your business’ blog on your schedule, not your web developers. There is nothing more frustrating then needing an edit done asap and having to wait on another.

…. I’d love to hear your comments on how you see or use, your WordPress blog impacting your business!

Designing a Website for Your Ideal Customer

Posted in: Effective Website Design

Designing a Website for Your Ideal Customer

Is your website bringing you the business you need?

So, who are your customers? This may seem like a silly question. However, I do not want you to focus on the breath of customers your serve. Instead, consider the ideal customer you want to reach. 

Imagine your perfect customer just walked through the door. 

  • Who are they?

  • Why are they coming to you today?

  • How will you solve their issue?

Once you know who your ideal client is, you can design your website to serve them.

Share you thoughts and experiences with us.

Effective Webpage Design

Posted in: Effective Website Design

Effective Webpage Design work Website Design Platform website visitor site page information Effective Webpage Design Design client business action One of the most important things to remember when your designing your website is to remember first and foremost, that it’s not about you, it’s about your client. Instead of broadcasting all the wonderful things you do, speak to the emotional needs of the client.

In addition, there are many structural things you can do maximize the effectiveness of your web page’s presentation. Starting with …

Make your page scan-able

1-2-3 Format

People do not want to read paragraphs, in fact most individuals when they’re online don’t read, they scan.  It is your job to create a format that is very easy for them to scan, especially on your homepage. Typically, I recommend homepages to be constructed using a 1-2-3 pattern. First, use color as the headline, second add some opening text, maybe two sentences, and then follow this with a list of bullet points. Each bullet point should speak to a different need that a client might have and link to the appropriate page inside your site that meets these needs.

Lists

Remember, the visitor doesn’t want to know about all the widgets you have for sale. They want to solve their problem and therefore they will scan for familiar keywords and use familiar navigation tools to find their solution. This is where the bullet list comes into play. By using bullet points, they can easily find what they want and immediately be linked to the information needed without having to read through irrelevant data.

Simplify

The best thing to do is sit back and ask yourself, “If I could only share one thing with a visitor on my website, what would it be? If I could only share two things, what would it be?”, and build your website in this manor, only stressing your most important business attributes. While you may offer a number of services and/or products, you don’t want to overshadow the core business because you’ve cluttered your website with everything that you do. Keep the website and its navigation clean. Make it easy for your visitor to find what they’re looking for.

Connecting pages

Let the connecting pages tell your story and help your visitor understand more about how you can solve their problem. These pages are intended to give your visitor a more in depth solution and ways in which you can help them. 

Repeat

As you move down the page I would repeat the pattern of color header, followed by a few lines of text and again a bulleted list. Pictures also make a nice way of breaking up the text and keeping the page interesting as well as invoking emotion. Much like a headline can be eye catching, the combination of the right wording and a strong image can create a mood and a point that will make your page far more effective.

Use familiar navigation terms

You want to have only five to seven words along your navigation. More than that gets very overwhelming to the visitor. I realize this can be a challenge for business owners, especially when they’re young in their business, as they want to broadcast absolutely everything they do. Don’t get too clever with your navigation. Keep it simple. Home. Blog. Products. Services. About Us. Contact Us. Portfolio. These are all keywords that people are used to looking for when seeking specific types of information on a website.

Don’t make your visitor work; instead lead them to action

One of the general rules of website development is to never make your client work. You want to make sure your contact information is all over the place. If they’ve decided at any moment that they want to reach you, do not make them work to figure out how to get in touch with you. Have that information very available on every page. Also, when clients hit the end of the page, don’t leave them hanging. Take them to the next step, whether that would be an invitation to contact you or an invitation to check out something else out on your website. You want to be guiding them every step of the way. 

Contact us

Share your thoughts on this topic with us today. Do you have a specific question on the topic that wasn’t answered here? Email us directly, with your specific question. 

When to Update your Website

Posted in: Effective Website Design

When to Update your Website

I am often asked the question of “How long will my website last?” Put another way, “How long will this investment last?”

Ideally, you want to be updating your website every two years.

Why? Well, the reason is simple. If your business is growing and maturing, it means that you’re constantly, and in many ways redefining your business, right? It’s not that you or your business has changed, but you are solidifying your focus as the market shifts. The products and services you offered two years ago matched the market for its time. In the same respect, your website that was built two years ago was designed for the vision of your business two years ago, which since then has probably fallen out of step of where your business actually is and where it’s headed. This brings me to my next point.

You want your website to reflect where your business it going, not where you are today.

Here’s what I mean:  Your website needs to be in-line with your marketing plan and you need to grow into it. Lets say that you want to handle higher client volume, or perhaps higher-level clients than you are today. Your website shouldn’t appeal to the customers that you have today, your website should appeal to the customers of the future. If you simply have a website that looks good enough for your clients today, but would not impress them two years from now, you’re never going to reach your goal. Instead you need to look the part. Present yourself in a manor that attracts your ideal customers of the future.

Utilize the power of your website to increase business sales and be sure it’s updated every two years.

Contact us

Share your thoughts on this topic with us today. Do you have a specific question on the topic that wasn’t answered here? Email us directly, with your specific question.

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